DRIVING CONSISTENT, QUALITY OUTCOMES FOR CUSTOMERS and INSURERS
Fortress are people-focused, we value the satisfaction of both our customers and our employees.
Our Business,
Our People
Fortress is an independent, market leading, automotive repairer and partner of choice for insurers. We specialise in high-severity collision repairs, taking on the challenges involved in complex, non drivable, stolen/recovered and mechanical repairs.
Originally founded by Joe Walsh, the executive team today has over 40 years of collective industry experience. Joe, and Peter Taylor, the CEO, have built clear accountability and value by aligning performance measures to the business model and values. The clarity of these values is now evident in our high standard of service excellence and trusted partnerships.
Our sustainability is underpinned by the ability to attract and develop experienced technicians and professionals. Leading talent management, Mark Reid and Sarah Moynihan, have invested in a "grow your own strategy" since business inception, producing trained and ready resources with industry recognised apprenticeship and leadership development programs.
Fortress is committed to delivering a reliable, quality repair experience. Central to this success, is our people. Placing people first means that our employees, who feel valued, satisfied and challenged, are motivated by the success of our business and their own achievements and growth.
Our Vision
Fortress has a clear strategic intent to be Australia’s leading independent automotive repairer and the partner of choice for insurers.
The core enablers and pillar of Fortress’s strategy are the people, skills and culture that makes the business and our unique model come to life.
We recognise the repair industry is a people business and intend never to lose sight of that.
As such our vision is underpinned by a philosophy that “If you grow, we grow. If we grow, you grow”.
Our Mission
Our strategy is fortified by a customer centric business model combined with operational flexibility that drives consistent, high quality outcomes.
We are committed to maintaining the highest industry standards, fostering a culture of continuous improvement, and ensuring the safety and satisfaction of our customers remain at the core of everything we do.
Performance Indicators
Industry leading operational, service and workplace metrics
Smash Repair sites at 10 trusted locations
Including 50 Apprentices
Valued, satisfied and motivated to succeed
We value and prioritise customer relationships
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Complex
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Theft Recovery
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fortress news
On the cusp of becoming a tradesman, Evan shares his journey and goals for his future
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Kim Makata has been recognised for consistently delivering outstanding service
Enhancing skills with advanced Glue Pull Repair (GPR) techniques to improve efficiency and deliver higher-quality results.
We explore what drives Dylan's passion and the pathway that led him to a career in auto refinish at Fortress
Kristy-Lee talks upskilling, exposure to different roles and the guidance Fortress provides to hone her estimating skills
We’re thrilled to celebrate with our very own Tyron Brockhurst, who has been awarded GOLD in the 2024 WorldSkills Australia Regional Competition!
Fortress is humbled by the overwhelming success in our selection as FINALISTS for Best Workplace, Best Multisite Operator, and numerous individual categories.
We are beyond proud to announce that Bailey has been awarded GOLD in the 2024 WorldSkills Australia Regional Competition for Automotive Refinishing!
Makayla, a Fortress Foundation employee, transformed her passion for parts management into a thriving career. An inspiring story of dedication and development, Makayla shares her journey that shaped her growth.
Fortress & Sherwin-Williams support ACIA at Ignite Youth Careers Expo 2024
Valuable partnership with Sherwin Williams equips our Apprentices with latest knowledge & skills
Promoting strong service culture with measurable and achievable KPIs for individuals and teams
Targeting recruitment and retention issues with evidence! The ACIA and Griffith University discuss findings of industry review.
Auto-refinish Apprentices and Detailers gain valuable development to produce quality outcomes
Auto Body Repair Technology apprentices undertake hands on, Computerised Measurement certification in our Crestmead Apprentice Training Centre
Saed kick starts his career, completing his Auto Body Repair trade and commencing his development journey in Production Management.
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Eagle Farm goes that extra mile to repair the unrepairable due to sentimental value and a commitment to customer satisfaction
ACIA nomination for Board of Directors, Sarah Moynihan, voted in at their AGM
The ACIA has announced the nominations for its upcoming Board of Directors and AGM. Fortress candidate, Sarah Moynihan, has been nominated for a full term.
Fortress Group parts Manager Chelsea Donges won the Women in Collision - Parts Manager category and we couldn't be prouder!
Alex Mraz, Fortress Operations Manager, talks about his passion for the industry, growth within the company and who has influenced him along his journey.
Thank you to everyone who nominated for this year's Women in Collision Awards.
One of our first to complete Fortress Leadership Development Program, Nick has been recognised as a finalist for Young Achiever, what an outstanding acknowledgement!
Saed Mohummadi is being recognised for his high level of skill in his third year of his Apprenticeship!
Recognised in the National Bodyshop Awards as a finalist!!!
Sarah Moynihan, our Turbo Talk guest, is Head of People, Culture and Change at Fortress Collision Repair Services and a Director of the Board for Australian Collision Industry Alliance.
APG has selected 10 female apprentices who each receive a $1000 Würth tool voucher in its campaign to support women on the workshop floor.
Fortress generously donates to the ACIA accelerator fund to get the NFP up and going
In case you missed our multi site operator feature in the January issue of the magazine here's the chat we had with Fortress CEO Peter Taylor.
Our very own Angela Burns selected as a finalist in the Owner/Manager category for her longstanding contribution and expertise in the collision repair industry! Ange truly is a trailblazer and set's the standard of best of the best, Fortress is lucky to have her.
Finalist for Best New Shop - Crestmead and Best MSO. A new comer in the MSO scene, Fortress wins the National Award for Best MSO!
Paint & Panel Bodyshop Award finalists have been announced and Fortress is a finalist in 2 categories!
In case you missed our MSO feature in the January/February issue where we talked to all the major groups we'll be publishing their interviews individually online. This week:
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