delivering a reliable, quality repair experience
We are committed to maintaining the highest industry standards, ensuring the safety and satisfaction of our customers remains at the core of everything we do.
Repair Process
The Fortress repair process is designed to deliver quality outcomes for our customers. We aim for minimum disruption and delay, and to keep customers informed throughout the repair process.
Fortress offers onsite or desktop assessment of the damage. Your dedicated Customer Care contact will discuss the assessment service best suited to your needs.
Fortress will finalise the quote, liaise with your insurer and source any required parts. Customer Care will then contact you to schedule the repair booking and provide an estimated completion date.
On delivery of your vehicle for repair, our experienced and qualified team will discuss the repair process required.
Throughout the course of repairs you will be provided with progress reports via text message. If you have any queries you can contact the team over the phone.
Should your estimated completion date change due to unforeseen problems, your Customer Care contact will call you to discuss and provide an updated completion date.
At each stage of the repair process, your vehicle will undergo a quality check by our experienced Quality Control Officer and final quality and safety checks prior to delivery.
On delivery, we provide personalised handover, answering questions, explaining the lifetime warranty on repairs and ongoing support and services offered by Fortress.
We will also encourage you to provide feedback and will issue you with a personal contact should you have any future queries or concerns.
Performance Indicators
Industry leading operational, service and workplace metrics
Smash Repair sites at 10 trusted locations
Including 50 Apprentices
Valued, satisfied and motivated to succeed
We value and prioritise customer relationships
Conventional
Days
Complex
Days
Theft Recovery
Days
FREQUENTLY ASKED QUESTIONS
Panel repair will involve work to the body and structure of your vehicle, which may include chassis rail repairs using a Car-O-Liner. Panels are repaired, trial fitted and tested for alignment.
Once panel repair is quality assessed, the paint process will include covering any panels not being painted and preparation of paint repair areas including a primer to seal and protect from corrosion. Panels are cured under infrared drying lamps and sanded. Paint colour is matched to existing panels and mixed. The vehicle and replaced parts are placed in a spray booth and painted with adequate curing and drying times between coats. Three coats are applied - base, top and clear finish. After painting, polishing and de-nibbing occurs for a smoother surface. Your vehicle is now ready to reassemble and perform quality and safety checks.
Repairs are quality assessed at each step of the repair process followed by a final quality and safety check and approval by a Quality Assessor.
For smooth drop off, please ensure all valuable items are removed including toll passes. Check the boot and glove box, empty tool boxes and leave unlocked. Ensure you provide keys for roof racks, wheel lock nut or lockable towbar accessories. Fortress will not be responsible for any items that are lost or damaged.
We accept credit or debit cards and cash; or for ease on collection, ask our friendly team to provide you with an invoice so you can deposit the funds directly into our account.
Fortress uses industry standard parts for all repairs; we will use parts as per your PDS while also minimising our footprint on the environment, using sustainable parts where we can without compromising the integrity of repairs or the safety of your vehicle.
Fortress honour the warranty covered by your insurer on all on repairs while the vehicle remains with you.
Several factors influence repair time including the complexity of the repair work and availability of replacement parts.
Your repair completion date is an estimate based on the damage we can see when we quote your vehicle.
This completion date can vary depending on additional damage we may find when we disassemble your vehicle.
We will keep you updated throughout the process, so you are aware of any changes to the repair completion date
fortress news
On the cusp of becoming a tradesman, Evan shares his journey and goals for his future
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Kim Makata has been recognised for consistently delivering outstanding service
Enhancing skills with advanced Glue Pull Repair (GPR) techniques to improve efficiency and deliver higher-quality results.
We explore what drives Dylan's passion and the pathway that led him to a career in auto refinish at Fortress
Kristy-Lee talks upskilling, exposure to different roles and the guidance Fortress provides to hone her estimating skills
We’re thrilled to celebrate with our very own Tyron Brockhurst, who has been awarded GOLD in the 2024 WorldSkills Australia Regional Competition!
Fortress is humbled by the overwhelming success in our selection as FINALISTS for Best Workplace, Best Multisite Operator, and numerous individual categories.
We are beyond proud to announce that Bailey has been awarded GOLD in the 2024 WorldSkills Australia Regional Competition for Automotive Refinishing!
Makayla, a Fortress Foundation employee, transformed her passion for parts management into a thriving career. An inspiring story of dedication and development, Makayla shares her journey that shaped her growth.
Fortress & Sherwin-Williams support ACIA at Ignite Youth Careers Expo 2024
Valuable partnership with Sherwin Williams equips our Apprentices with latest knowledge & skills
Promoting strong service culture with measurable and achievable KPIs for individuals and teams
Targeting recruitment and retention issues with evidence! The ACIA and Griffith University discuss findings of industry review.
Auto-refinish Apprentices and Detailers gain valuable development to produce quality outcomes
Auto Body Repair Technology apprentices undertake hands on, Computerised Measurement certification in our Crestmead Apprentice Training Centre
Saed kick starts his career, completing his Auto Body Repair trade and commencing his development journey in Production Management.
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Eagle Farm goes that extra mile to repair the unrepairable due to sentimental value and a commitment to customer satisfaction
ACIA nomination for Board of Directors, Sarah Moynihan, voted in at their AGM
The ACIA has announced the nominations for its upcoming Board of Directors and AGM. Fortress candidate, Sarah Moynihan, has been nominated for a full term.
Fortress Group parts Manager Chelsea Donges won the Women in Collision - Parts Manager category and we couldn't be prouder!
Alex Mraz, Fortress Operations Manager, talks about his passion for the industry, growth within the company and who has influenced him along his journey.
Thank you to everyone who nominated for this year's Women in Collision Awards.
One of our first to complete Fortress Leadership Development Program, Nick has been recognised as a finalist for Young Achiever, what an outstanding acknowledgement!
Saed Mohummadi is being recognised for his high level of skill in his third year of his Apprenticeship!
Recognised in the National Bodyshop Awards as a finalist!!!
Sarah Moynihan, our Turbo Talk guest, is Head of People, Culture and Change at Fortress Collision Repair Services and a Director of the Board for Australian Collision Industry Alliance.
APG has selected 10 female apprentices who each receive a $1000 Würth tool voucher in its campaign to support women on the workshop floor.
Fortress generously donates to the ACIA accelerator fund to get the NFP up and going
In case you missed our multi site operator feature in the January issue of the magazine here's the chat we had with Fortress CEO Peter Taylor.
Our very own Angela Burns selected as a finalist in the Owner/Manager category for her longstanding contribution and expertise in the collision repair industry! Ange truly is a trailblazer and set's the standard of best of the best, Fortress is lucky to have her.
Finalist for Best New Shop - Crestmead and Best MSO. A new comer in the MSO scene, Fortress wins the National Award for Best MSO!
Paint & Panel Bodyshop Award finalists have been announced and Fortress is a finalist in 2 categories!
In case you missed our MSO feature in the January/February issue where we talked to all the major groups we'll be publishing their interviews individually online. This week:
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