Recognising outstanding customer service

Kim Makata from Fortress Springwood has been recognised for her outstanding service, consistently achieving customer excellence KPIs and receiving stellar Google reviews. Her ability to build strong customer relationships and guide them through the repair process with care reflects her commitment to service quality. Kim emphasises the importance of structured processes and clear communication, ensuring minimal disruption for customers and maintaining their trust from start to finish. Her dedication to customer satisfaction truly sets her apart. Congratulations to Kim for embodying Fortress' values and ensuring the safety and satisfaction of our customers remains at the core of everything we do.